HER PROMISE RINGS ORION NEBULA INSPIRED TUNGSTEN & SANDSTONE

Sizing and Personalisation for Your Wedding Bands

Free Ring Sizer

• Not sure about your ring size? We’ve got you covered! Simply select “Free Ring Sizer” from the Ring Sizes Menu for each wedding band. To ensure a perfect fit, we’ll process this as a pre-order: you’ll be charged for the rings, but we’ll hold your order and first send a free ring sizer, which arrives in just 1-2 days (UK, USA & GERMANY).
  
• Once you find your ideal size, message us, and we’ll promptly ship your wedding bands in your chosen size.
  
• Customers from other countries can purchase a sizer on Amazon or eBay etc. (OR) Contact us for support.
  
• For quick sizing, refer to our Ring Sizing Chart in the product images, covering UK, USA, and European sizes.
  

Personalisation Instructions

• Text: Up to 40 characters per ring, including letters, numbers, or symbols (❤️♾️)
  
• Fonts: Choose from 20 elegant fonts—view options in the product image gallery (e.g., “Always & Forever, Font No. 12”).
  
• How to Specify: Enter your engraving message and font in the engraving box (e.g., “Always & Forever, Font No. 12”).
  
• Additional Information: Couple rings can have the same or different engravings. Include details in the engraving box or message us. Engraving is placed on the inside of the ring.
  
• Important: Engraved rings cannot be returned or exchanged as they cannot be resold. Please double-check your sizes before ordering.

Support: For questions or special requests about sizing or engraving, send us a message, and we’ll assist promptly.

We offer secure payment methods to make purchasing your wedding bands simple and flexible. Choose from PayPal, Apple Pay, Google Pay, Klarna, credit/debit cards (Visa, MasterCard, Amex, Discover), Shop Pay, and UnionPay.

Klarna allows payments in instalments for added convenience. Shop with confidence—your payment is safe. For payment-related questions, contact us for prompt assistanc

Shipping & Returns for Your Wedding Bands

Shipping:

We process orders within 1-2 business days. UK orders arrive in 1-2 days via free Royal Mail 24. US and EU orders take 4-7 days with free shipping. A tracking number will be provided for your wedding bands. Royal Mail Express Delivery will soon be available at an additional charge for faster shipping.

Returns & Exchanges

Enjoy a 100-day return/exchange policy with no restocking fee. Non-engraved wedding bands can be returned; return shipping is paid by the buyer. Engraved rings cannot be returned or exchanged due to personalisation.

For more details, please visit our Returns and Exchange page

Frequently Asked Questions About Wedding Bands

Which payment methods do you accept?

We accept PayPal, Apple Pay, Google Pay, Shop Pay, and all major debit/credit cards (Visa, MasterCard, Amex, Discover). Klarna is also available, allowing you to pay in instalments for your wedding bands. With secure transactions and 100% buyer protection, your purchase is safe.

How can I get a free ring sizer?

Select “Ring Sizer” from the Ring Sizes Menu for your chosen wedding band (this acts as a pre-order). We’ll hold your order and ship a free ring sizer, arriving in 1-2 days (UK & USA). Once you find your perfect fit, message us, and we’ll ship your ring in the chosen size.

Are these rings nickel-free and hypoallergenic?

Yes, our wedding bands are crafted from premium-quality, hypoallergenic materials, ideal for sensitive skin. We’ve received no allergy complaints. You can order without engraving, try them, and if fully satisfied, send them back for free engraving within our 100-day return/exchange policy.

What is your returns/exchange policy?

We offer a 100-day return/exchange policy with no restocking fee. Return shipping is paid by the buyer. Engraved rings cannot be returned or exchanged due to their permanent personalisation. For non-engraved wedding bands, contact us to initiate a return or exchange.

How do I initiate a return?

Send the item to: Insignia, 30A The Broadway, Wimbledon, London, SW19 1RE. Include your name inside or outside the box and message us via chat to specify if you want a replacement or refund.

How long does it take for my order to be delivered?

UK orders arrive in 1-2 days via free Royal Mail 24. US and EU orders take 4-7 days, also free. A tracking number will be provided for your wedding bands, ensuring you can monitor your delivery.

Can I buy both rings in the same width?

Yes, you can request both rings in the same width. Place your order using the existing sizing menus, then message us at checkout or via chat with your preference (e.g., both in 8mm), and we’ll adjust accordingly.

Can I have different texts on my couple rings?

Yes, you can personalize your couple rings with different texts. Enter the engraving text in the box or email us after ordering (e.g., 8mm ring: “Always & Forever,” 4mm ring: “Forever Yours”). Choose any font you like.

How do I select a font for engraving?

With your custom text in the text box under the sizing menu, specify the font name or number (e.g., “Always & Forever, Arial Font” or “Font No. 1”). View font options in the product image gallery.

Can I use a font not listed in the provided options?

Yes, we can accommodate custom fonts. Message us via chat or email with your request, and we’ll confirm availability and get back to you promptly.

How long does it take to engrave the rings?

Engraving does not delay your order. We keep everything ready, so your wedding bands ship at the same time, with or without engraving, ensuring quick delivery.

Can I collect my rings in person?

Yes, you can collect your rings in person. Message us to arrange a meeting, and we’ll ensure your order is ready for pickup at our location.

What is your contact information?

Reach us at Insignia Jewellers via email at sales@insigniajewellers.co.uk. Our address is 30-A The Broadway, Wimbledon, London, United Kingdom, SW19 1RE. UK Company Number 12626030. If collecting rings in person, please inform us in advance.

Do you ship globally?

Yes, we ship globally with free shipping. If you encounter checkout issues, leave your email address, and we’ll resolve the problem immediately and notify you. Technical issues are rare but easily fixed.

Can I buy a single ring instead of a couple’s set?

Yes, you can purchase a single ring. Check the product description for links, browse suggested items below, search using the product title’s first few words, explore the Men’s or Women’s ring menu, or message us for assistance.