LIMITED WARRANTY
At insignia Jewellers, we are dedicated to delivering top-notch craftsmanship and using high-quality materials. Our products are backed by a limited warranty that specifically addresses manufacturing defects in both materials and workmanship.
During the warranty period, our limited warranty provides coverage for any defects in materials or workmanship that occur under normal use. These defects encompass issues related to the ring's structur, inlay materials, and any components that are not functioning as intended.
Time Duration
We offer a One (1) Year time for warranty for our items.
This warranty does not include;
- Normal wear & tear
- Alterations made by the buyer.
- Rough usage that damages the rings such as scratches , scruffs or any reaction of of chemicals used on the rings
- Engraved rings are not covered under this warranty.
How Warranty Claims Work !
- Contact our Customer Service Team
- Please send your order details & along with the problem and its pictures
- Evaluation:
- Our team will do assessment based on the information provided and will get back to you
- Repair/ Replacement:
- We will repair the ring to make it new again or will offer another design in case if that design was discontinued.
Please Note that
- Buyer will be shipping the ring back to us and insignia rings will pay the shipping to send the replacement back
- It may take upto 14 days to repair / replace the ring based on nature of damage / availability of materials