Frequently Asked Questions About Wedding Bands
Which payment methods do you accept?
We accept PayPal, Apple Pay, Google Pay, Shop Pay, and all major debit/credit cards (Visa, MasterCard, Amex, Discover). Klarna is also available, allowing you to pay in instalments for your wedding bands. With secure transactions and 100% buyer protection, your purchase is safe.
How can I get a free ring sizer?
Select “Ring Sizer” from the Ring Sizes Menu for your chosen wedding band (this acts as a pre-order). We’ll hold your order and ship a free ring sizer, arriving in 1-2 days (UK & USA). Once you find your perfect fit, message us, and we’ll ship your ring in the chosen size.
Are these rings nickel-free and hypoallergenic?
Yes, our wedding bands are crafted from premium-quality, hypoallergenic materials, ideal for sensitive skin. We’ve received no allergy complaints. You can order without engraving, try them, and if fully satisfied, send them back for free engraving within our 100-day return/exchange policy.
What is your returns/exchange policy?
We offer a 100-day return/exchange policy with no restocking fee. Return shipping is paid by the buyer. Engraved rings cannot be returned or exchanged due to their permanent personalisation. For non-engraved wedding bands, contact us to initiate a return or exchange.
How do I initiate a return?
Send the item to: Insignia, 30A The Broadway, Wimbledon, London, SW19 1RE. Include your name inside or outside the box and message us via chat to specify if you want a replacement or refund.
How long does it take for my order to be delivered?
UK orders arrive in 1-2 days via free Royal Mail 24. US and EU orders take 4-7 days, also free. A tracking number will be provided for your wedding bands, ensuring you can monitor your delivery.
Can I buy both rings in the same width?
Yes, you can request both rings in the same width. Place your order using the existing sizing menus, then message us at checkout or via chat with your preference (e.g., both in 8mm), and we’ll adjust accordingly.
Can I have different texts on my couple rings?
Yes, you can personalize your couple rings with different texts. Enter the engraving text in the box or email us after ordering (e.g., 8mm ring: “Always & Forever,” 4mm ring: “Forever Yours”). Choose any font you like.
How do I select a font for engraving?
With your custom text in the text box under the sizing menu, specify the font name or number (e.g., “Always & Forever, Arial Font” or “Font No. 1”). View font options in the product image gallery.
Can I use a font not listed in the provided options?
Yes, we can accommodate custom fonts. Message us via chat or email with your request, and we’ll confirm availability and get back to you promptly.
How long does it take to engrave the rings?
Engraving does not delay your order. We keep everything ready, so your wedding bands ship at the same time, with or without engraving, ensuring quick delivery.
Can I collect my rings in person?
Yes, you can collect your rings in person. Message us to arrange a meeting, and we’ll ensure your order is ready for pickup at our location.
What is your contact information?
Reach us at Insignia Jewellers via email at sales@insigniajewellers.co.uk. Our address is 30-A The Broadway, Wimbledon, London, United Kingdom, SW19 1RE. UK Company Number 12626030. If collecting rings in person, please inform us in advance.
Do you ship globally?
Yes, we ship globally with free shipping. If you encounter checkout issues, leave your email address, and we’ll resolve the problem immediately and notify you. Technical issues are rare but easily fixed.
Can I buy a single ring instead of a couple’s set?
Yes, you can purchase a single ring. Check the product description for links, browse suggested items below, search using the product title’s first few words, explore the Men’s or Women’s ring menu, or message us for assistance.
